Complaints and reports: one channel, anonymous if you wish

Edilerica has reorganized the way it handles the complaints and reports covered by the SA8000 social accountability standard. As of October 2026, there is a single channel: our online reporting platform, the same one used for whistleblowing.

It is open to employees and agency workers, subcontractors, suppliers, clients and anyone else. It can be accessed from our website or by scanning the QR code displayed at our offices and on every construction site, from a smartphone, tablet or computer, 24 hours a day.

• You can report under your own name or anonymously.
• You can attach photos and documents.
• The code you receive when you submit your report lets you track it and read the replies.

You will receive confirmation of receipt within 7 days and a response within three months at most. Confidentiality is guaranteed, and any retaliation against those who report, or those who help them, is prohibited. The suggestion box is no longer in use.

The rules are set out in the PRO.SA.06 complaints procedure and in the staff instructions (in Italian), both available to download from the Suggestions and Complaints page.